Thanks For Calling 911…Please Hold!
Being put on hold is not uncommon these days. It is actually quite the usual occurrence. Practically all service related industries put their patrons on hold. From cable companies to toilet repairmen, we are all exposed to that familiar elevator-like on hold music. But what is one place you would expect or at least hope they wouldn’t put you on hold? 911? Yeah well, at least that’s what I thought. However I was shocked to learn the contrary.
While picking out some pretty nectarines at my local grocery store last night, a man beside me suddenly collapsed and started having an intense seizure. He was mouthing foam and had also hit his head as he fell down. I had never witnessed such a terrifying scene. As I rushed to his side, I saw that he had started to bleed and I knew there had to be some serious head trauma. People around the store immediately started to gather around us and I quickly dialed 911. After about five or six rings, an operator finally picked up. Before I could even begin to explain the situation, I was told I was going to be put on hold. WHAT?! This was a life-threatening situation! How can they put me on hold? By then I was seriously freaking out. I yelled for someone else to call 911 and a little blonde lady did. Fortunately they answered after a couple of rings and she explained the situation. Paramedics and firemen arrived on scene in minutes and transported the man to the hospital.
Can you imagine being put on hold when calling 911? I don’t want to discredit 911 operators but isn’t it their JOB to answer the phone and soothe panic-stricken callers? Well, maybe they had a little emergency of their own. Regardless, all I know is that the next time I have to call 911, they better answer their phone!

